Frequently asked questions
Q: “What’s The Difference Between An S5 And S7 Tracker?”
The Thatcham S5 tracker represents the highest category of vehicle tracking and stolen vehicle recovery, featuring ADR (Automatic Driver Recognition). With S5 systems, the authorised driver must carry a tag, card, or encrypted smartphone app to verify their identity—helping to prevent key cloning and unauthorised use.
By comparison, Thatcham S7 trackers belong to a lower category and do not include driver recognition technology. However, both S5 and S7 trackers share essential security benefits, such as 24/7 monitoring by a dedicated control centre, an internal backup battery, and protection if the vehicle is towed or lifted.
An S5 tracker offers a higher level of theft protection by generating alerts in more potential theft scenarios than an S7 tracker. That said, both systems provide excellent vehicle security and come with a user-friendly smartphone app, enabling real-time GPS location tracking and a range of other useful features for drivers.
Q: “Who Are thatcham and what do they do?”
Thatcham Research is the UK’s only not-for-profit automotive research centre, funded by insurers and widely recognised as an authority in vehicle security since the 1990s. Best known for setting the industry benchmarks with S5 and S7 certification for vehicle tracking systems, Thatcham evaluates the design, performance, and functionality of security products. It’s important to note that Thatcham is not a manufacturer of trackers, but rather a governing body that establishes trusted standards to ensure reliability and protection in vehicle security systems.
Q: “What Is A Category S5 Tracker?”
An S5 tracker is the highest Thatcham-approved category of vehicle tracking and stolen vehicle recovery. It includes ADR (Automatic Driver Recognition), meaning the authorised driver must carry a tag, card, or secure smartphone app to verify their identity. This feature helps prevent theft by key cloning or unauthorised access.
Q: “What Is A Category S7 Tracker?”
An S7 tracker is a Thatcham-approved system that provides reliable stolen vehicle tracking but does not include driver recognition technology. While it is a lower category than S5, it still offers strong protection and monitoring features.
Q: “Can You Install The Tracker At My Address?”
Our service is fully mobile, bringing professional convenience right to your doorstep. Whether you need us at your home, office, or another location, we make it easy by coming directly to you. We prioritize flexibility and will work around your schedule, coordinating with you to arrange the most convenient time for your appointment.
Q: “How Long Does Installation Take?”
The installation process is typically completed within 1-2 hours.
Q: “Does a vehicle tracker void my manufacturer warranty?”
We have never had a case where a customer’s warranty was affected by one of our tracker installations. All of our work follows strict Thatcham-approved installation standards to ensure quality and compliance. That said, because manufacturer warranties can vary, it’s important that you confirm with your vehicle manufacturer whether adding a specific tracker will impact your warranty agreement. Always double-check with your dealer or manufacturer for peace of mind and full compatibility.
